Business Guidelines

Last updated: October 15, 2024, at 11:06:00 PM

Introduction

Welcome to Store VM! These Business Guidelines outline the requirements, expectations, and policies for businesses operating on our platform. By selling on Store VM, you agree to adhere to the guidelines outlined in this policy to ensure a safe, fair, and transparent marketplace for all users.

1. Types of Products You’re Allowed to Sell

Store VM allows businesses to sell a wide variety of physical and digital goods, provided that they meet the following criteria:

  • Legal Compliance: Products must comply with all applicable laws and regulations, including intellectual property laws.
  • Authenticity: Only genuine, non-counterfeit products are permitted.
  • Prohibited Products: The sale of the following types of products is strictly prohibited:
    • Illicit drugs, narcotics, and controlled substances.
    • Weapons, explosives, and hazardous materials.
    • Offensive, discriminatory, or inappropriate materials (e.g., hate speech, violent or sexually explicit content).
    • Products that infringe on intellectual property rights (e.g., pirated content).
    • Counterfeit goods.
    • Stolen goods or any products obtained through illegal means.

2. Seller Requirements

To operate as a seller on Store VM, your business must meet the following requirements:

  • Business Documentation: You must provide valid business licenses, company registration documents, and identification. Only registered companies can sell products on Store VM.
  • Accurate Information: Your store’s profile and product listings must contain accurate and truthful information, including pricing, descriptions, and shipping details.
  • Shipping Responsibility: You are responsible for determining the shipping costs and fulfilling all orders on time. Ensure that your shipping policies, timelines, and costs are clearly stated.

3. Payment and Fees

As a seller, you agree to the following payment terms and fee structures:

  • Commission: Store VM takes a 10% commission on all sales.
  • Payment Tax: A 29% payment tax is applied to each transaction.
  • Shipping Fees: Sellers are responsible for defining shipping costs.
  • Payouts: Seller payouts will be processed through the chosen payment method and may be subject to additional processing fees from payment providers (e.g., Stripe, PayPal).

4. Product Listings and Pricing

When listing products, sellers must follow these guidelines:

  • Product Descriptions: Clearly describe the products, including their features, usage, and condition (if applicable). Misleading or false descriptions are strictly prohibited.
  • Product Images: Use high-quality images that accurately represent the product being sold. Do not use images of products you do not own or have the right to sell.
  • Competitive Pricing: While pricing is at your discretion, we recommend ensuring prices are competitive to attract customers.

Sellers must also honor the prices and offers listed on their store at the time of the sale.

5. Customer Service

Providing excellent customer service is crucial to the success of your store. Sellers must:

  • Respond Promptly: Reply to customer inquiries and complaints within 24 hours.
  • Fulfill Orders on Time: Ship all orders within the timeframe stated in your shipping policy.
  • Handle Returns and Refunds: Clearly state your return and refund policy, and handle requests professionally and in accordance with Store VM’s platform policies.

6. Prohibited Activities

The following activities are prohibited for all sellers on Store VM:

  • Fraudulent Activity: Engaging in fraudulent transactions, including using false identities or fake accounts.
  • Manipulating Reviews: Attempting to manipulate or falsify reviews or ratings for your own products or competitors is strictly forbidden.
  • Spam: Spamming customers with unsolicited messages or promotional material.
  • Misusing Platform Resources: Any misuse of Store VM’s resources, including the use of bots, scripts, or automated tools to interfere with the platform, will result in termination of your account.

7. Intellectual Property and Copyright

Sellers must respect the intellectual property rights of others. You are responsible for ensuring that:

  • All products listed are original, or that you have the appropriate licenses to sell them.
  • No content (images, videos, descriptions) you upload infringes on the copyrights or trademarks of others.

Store VM will remove any infringing content and may suspend accounts found violating intellectual property rights.

8. Violations and Penalties

Violations of these guidelines may result in penalties, including but not limited to:

  • Warning notices.
  • Temporary suspension of selling privileges.
  • Permanent suspension or banning from Store VM.
  • Forfeiture of payouts or fees.

Repeated or severe violations may lead to legal action or involvement of law enforcement.

9. Amendments to Guidelines

Store VM reserves the right to modify or update these Business Guidelines at any time. Sellers will be notified of any significant changes, and continued use of the platform after such changes constitutes agreement to the updated policy.

10. Contact Information

For any questions or concerns regarding these Business Guidelines, please contact us at:

Email: [email protected]

Thank you for doing business with Store VM!